PAYMENT, REFUNDS, SHIPPING & DELIVERY

PAYMENT
Zilli Home Interiors is pleased to accept payment by Visa, Mastercard, Debit or Cash. Please note that all products must be paid in full before delivery or upon pick up. Your receipt is important to keep with other valuable papers. Should you have any questions about your purchase in the future, you’ll need it as proof of purchase.

IN-STORE ONLY PICK UP

We are thrilled to be able to offer you the service of having items customized to help you create your perfect look, while other items can be sourced especially for you. In both cases we ask for a 50% deposit and because custom items cannot be returned, your Design Consultant is always ready to help you choose carefully.

REFUND POLICY
Zilli Home carefully inspects each item prior to shipment, and also requires your inspection and signature upon delivery.  You may return your product within 7 days of receiving your shipment, items must be in their original packaging to qualify for a refund (please do not assemble or modify the product in any way). Few exceptions that cannot be returned include: Clearance items and special ordered items i.e. upholstery. Should you discover a defect in your furniture, please contact us at info@zillihome.com within 24 hours of receiving your product. Shipping charges are non-refundable and taxes are charged according to state or local laws. Duties may apply at your cost.
 
DELIVERY AND SET UP OPTIONS FOR ONLINE
 
Delivery cost is calculated according to Postal code and weight of product(s).
 
Option 1: Free Pick up
Our warehouse is located at 672 Chrislea Road, Woodbridge Ontario L4L 8K9. When your items have arrived, you will be contacted to arrange the pick-up date and time. Please call ahead of time to ensure product is ready opened and ready for your inspection. All items must be inspected prior to pick up ad signed off.
Pick up times: Monday-Friday 10:00am-4:00pm and Saturday 10:00am-2:00pm
 
Option 2: Front Door Drop Off
This means that a courier or delivery service will arrive at your home and place the item at your front door or condominium concierge.  This does not include package removal, or assembly.
 
Option 3: White Glove Delivery
At Zilli Home, we pride ourselves in providing great customer service, with our in-home white glove delivery service. White glove service includes full delivery and full set up, including packaging removal.  Your space must be ready for the new items to arrive and be placed in your home, as we will not move existing furniture. All items must be inspected prior to the delivery service leaving and signed off on.  
 
SHIPPING & DELIVERY

At Zilli Home, we take pride in our "White Glove Service", ensuring that your product will reach you in perfect condition. Upon your product arriving, Zilli Home will contact you to set up  delivery date. Deliveries are scheduled between Monday and Saturday with a three hour window. Your product will be carefully inspected. It will arrive fully assembled and blanket wrapped to be placed in the space you indicate.

To avoid damage or delay during this process, we kindly ask that you are prepared. Please ensure that all walkways are free of any obstruction, particularly ice or snow. Have the room and space you’ve chosen for your perfect addition clear and ready to receive it. Your Zilli Home delivery person will wait while you carefully inspect your purchase. They will then ask you to sign the delivery document to indicate you’ve accepted your purchase in perfect condition. If you have concerns, please write them on the delivery document and sign it. A Zilli Home team member will contact you within 24 hours to resolve any outstanding issues. All deliveries must be delivered within 10 days, otherwise storage fees may apply. 

Important: The care and preparation for delivery of your purchase takes time. So we ask that, if you need to cancel or reschedule the delivery, you advise Zilli Home at least 48 hours in advance. We regret that any change made less than 48 hours in advance will incur another delivery charge. 

PICK UP

If you prefer to pick up your purchase, that can be arranged directly with your Design Consultant. Please keep in mind that we need a minimum of 24 hours to carefully inspect and repackage your purchase.

We know you’re looking forward to getting your purchase and we’ll advise you as soon as it’s available. At that time we’ll ask you to arrange to pick up your purchase within 10 days, otherwise storage fees may apply.

Below are common questions asked about our deliveries:
 
When will I receive my order?
When adding the item to your shopping cart, you’ll see below an Estimated Shipping time, this is how long it takes to receive your product and depending on the delivery you choose at checkout. Please note that this is not a guaranteed delivery date for your order. After placing your order you will receive an automated email advising we will be in touch as soon as it’s ready to ship!
A second email will be sent when it’s ready to ship and details on tracking numbers or delivery dates, depending on which shipping you chose.
 
 How many attempts will be made for white glove delivery?
If you have checked White Glove Delivery Service, a representative from Zilli will contact you by email when your order is ready to ship.
Several days will be given within a weeks’ time to set a date and three hour time slot. If you are not home to accept your delivery an additional delivery charge will apply. The delivery service will call half hour before arriving, complete any assembly required, place items where needed and garbage will be taken away
Please ensure the room its clear and ready to accept delivery.
  
What am I responsible for upon delivery/pick up?
Examine your order upon delivery or pick up to ensure that there are no visible signs of damage or missing/incorrect pieces. In the event that you are missing, damaged or received incorrect packages, please contact us within 24 hours of your delivery/pick up.  A signature will be required for any pickups or White Glove delivery service.
 
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